Due to the advantageous trading conditions provided to our valuable clients and partners, we have suffered from a wave of distributed denial of service (DDoS) attacks. This cybercrime is commonly launched against high-profile businesses.
The first DDoS attack arose on December 3rd and targeted our website. The disruption influenced the functionality of the website and the Client's Area (Back Office) only (certain functions as deposits and withdrawals, changing of personal information, leverage adjustment, etc.). Kindly NOTE that trading infrastructure remained stable, and trading was available in a usual mode.
The issue was resolved within 1 hour, with full functionality of the website and Personal Area restored.
Your personal data and funds remain uncompromising and fully protected despite the possible attacks. We would also like to take this opportunity to reaffirm our position concerning data protection and funds and emphasize that your data is always kept safe.
Our network operations and engineering teams continue to monitor the situation, and we are actively working with our customers to address any issues.
In case of any assistance required during this period, please contact us at firstname.lastname@example.org. We will investigate each case deeply and will contact you back shortly.
We will continue to do everything in our hands to protect the system against future attacks.
The Company apologizes for any inconvenience caused. Your kind understanding will be much appreciated.