FAQ

• Getting Started

• Back Office

• Deposits and Withdrawals

• Trading

• Partner Programs

• Contact Support

Getting Started

• 1.1

  How to open Back Office and Trading Account?

  Step 1: Registration of your personal Back Office is quite an easy process. Just click on "Registration" button on the main page or simply follow this link.

  

  Step 2: On the registration page you need to enter:

  • your real name, same as in your passport or ID card;
  • country of Residence;
  • active email address;
  • phone number;
  • password.

  A password must contain from 6 to 15 symbols including lowercase and uppercase Latin characters (A-Z, a-z) and digits (0-9). Pay attentions, that symbols, like !""#$%& and spaces cannot be used.

  The password example: yS22Fr45

  Once done, click "Register" and follow the next step.

  

  Step 3: On the next step you should choose the Role. You can be a Trader and earn money on changes in currency rates and other trading instruments or you can become a Partner and earn money by attracting clients. It is possible to be a Trader and a Partner at the same time and you can always open a Partner Account anytime in your Back Office and vice versa.

  

  Step 4: If you have chosen the role of a Trader, then you need to create a Trading Account. You may choose between MT4/MT5 platforms, select trading account types, set account currency and leverage. Password requirements are the same as for Back Office creation.

  

  Step 5: Congratulations! You have successfully opened your Back Office and the Trading Account. On the following page you can download MT4/MT5 platforms which are available for all devices: PC, mobile versions for phones and tablets or you can trade in your browser using WebTrader.

  

• 1.2

  How to open Partner Account?

  Once you have opened the trading account, you can easily become an IB partner as well. All you need is to log into your Back Office and press "Become IB Partner" button in the Partnership section. That is all, now you have joined JustForex partner program. Please note that you can open only one IB account. To know more about IB, please, follow this link.

  

  In your Back Office in the left menu-box "Partnership" you will find all the information you need (including the partner's referral link and banners) for attracting clients and earning. Moreover, you can customize the banner you want to use for attracting new clients.

• 1.3

  How can I deposit my account?

  You may deposit funds via credit/debit card, electronic payment systems or payment agents. The whole list of available payment methods, conditions and fees can be found here.

  To make a deposit, open your Back Office → Account Operations → Deposit or just follow this link. Then proceed the required steps.

  

Back Office

• 2.1

  What is the difference between Live and Demo accounts?

  Absolutely all the accounts in the company whether trading or practice ones are served by the same principle. You receive the same quotations of the financial instruments, monitor the situation on the market in the real-time mode. But they still differ by the fact that you don't deposit your money, you trade with "virtual" money, which can't be withdrawn, so psychological aspects of the operations are different. When trading on the practice account you can test your strategies without risking funds. You can open the practice account at this page. To open a trading account, you need to register Back Office and open a trading account in it.

• 2.2

  How to open a new trading account?

  To open a new account please log into your Back Office:

  • Open "My Accounts" tab;
  • You can open a real account by clicking the "New MT4 or MT5 Live Account" button;
  • You can open a demo account by clicking the "New MT4 or MT5 Demo Account" button.

  The number of your trading accounts will be displayed in the Back Office. You can open an unlimited number of trading accounts in your personal area.
• 2.3

  How to change leverage?

  To change the leverage of the account, please, perform the following actions:

  • Log into your Back Office;
  • In the left menu box choose "My accounts" and click "Actions" opposite the account for which you want to change the leverage;
  • Choose "Change leverage" in the drop-down list;
  • On the appeared page indicate the desired leverage in the "New Leverage" line and click "Change".

  Attention! Before changing the leverage, make sure that there are no open orders on the account or in case you have open orders, make sure that you have enough funds to support margin requirements.

  The change of the leverage causes the changes in the margin requirements for the open orders and in case of insufficient amount of equity may cause stop out. Margin requirements and the leverage rules.
• 2.4

  How to change the password?

  Back Office

  In order to change the password of your Back Office, please, perform the following actions:

  • Log into your Back Office;
  • In the left menu box, choose "Password Changing";
  • In the appeared form in the "Password Type" field choose "Back Office password";
  • Fill in the "Current password", "New password" and "Confirm new password" fields;
  • Click "Get a code" button. The code which you need to enter will be sent to your email or telephone number depending on the settings you have chosen;
  • Enter the code and click the "Change" button.

  Trading Account

  To recover the trader's password or the investor's password, please, perform the following actions:

  • Log into your Back Office;
  • In the left menu box, choose "Password Changing";
  • In the appeared form in the "Password type" field choose "MT4/MT5 account main password" or "MT4/MT5 account investor's password";
  • Choose the number of the account for which you want to change the password in the "Account" field;
  • Fill in the "New password" and "Confirm new password" fields. Click "Confirm";
  • Click "Get A Code" button. The code which you need to enter will be sent to your email or telephone number depending on the settings you have chosen;
  • Enter the code and click the "Change" button.
  Changing of the password is made automatically.
• 2.5

  Is it possible to register several Back Offices?

  No, creating multiple Back Offices is a direct violation of the Client Agreement. It is possible to open only one Back Office, using one e-mail address. Note that you can open an unlimited number of trading accounts in it.
• 2.6

  What does verification mean?

  Verification is the process of confirmation of the person's identity and the place of residence, who activates Back Office to carry out trading. The verification procedure is the common requirement of AML Policy, which is followed by many financial organizations, including JustForex. Besides, this procedure is a necessary condition to start using full services of JustForex company.
• 2.7

  How to change the place of residence?

  To change the information regarding place of residence, please, perform the following actions:

  • Log into your Back Office;
  • In the left menu box "Profile" choose "Personal data";
  • Click "Change" under the place of residence;
  • Fill in the appeared form.

  When changing personal data, you have to provide a confirming document. After completing the described procedure, an employee of the Security Department will check the document and change the data in case everything is correct. After the changes have been done, you will get a notification sent to your email. If the employee cannot fulfil the procedure of personal data change, you will receive the message with a comment.

Deposits and Withdrawals

• 3.1

  What payment methods do you have?

  JustForex provides multiple ways to make a deposit. You may deposit your account via e-wallets, local payment methods, Bank Cards, etc. To learn more about available payment methods, visit Deposit and Withdrawal page.
• 3.2

  Can I deposit/withdraw using a third-parties account?

  No. Deposits and withdrawals using third-party accounts are forbidden as the company follows AML Policy.
• 3.3

  What does the "Save this Card" option mean?

  It means when you deposit next time, you do not have to enter information again, and the deposit will be made in one click. Please note that not all payment methods support this feature. Your credit card data is saved as a secure token on the side of the PCI DSS-certified payment provider, which supports the relevant security standards for safe storage.
• 3.4

  I have deposited, but the funds haven't come yet?

  All deposits are instant. In case the funds haven't been deposited in time due to technical reasons, please contact support and report about your issue. It's necessary to have a confirmation of the payment that your funds were deducted, but haven't reached your trading account. It must be a screenshot of the transaction or any statement that could be used as proof.
• 3.5

  What is ARN?

  ARN (Acquirer Reference Number) is the transaction number that is assigned to your transaction and with which you can track its status in your bank. This number is unique for each transaction and is an international proof of a successful transfer.

  ARN is used to track the movement of a transaction on the way when it leaves the merchant's bank (acquirer bank) and is credited to the card holder's bank (issuing bank). The ARN code helps banks to get a fix on the transaction and confirm its processing.

  The card processor provides you with the ARN code in case the withdrawal of funds has not been credited into your card within 14 business days. If such a situation occurs, just write to finance@justforex.com or support@justforex.com with the request to send you ARN.

  What to do with the received ARN code?

  Print the email with the ARN code that you have received, personally contact your bank, and ask the staff to refer you to the chargeback or disputed payments department. Explain that you have received ARN and are waiting for the receipt of funds into your card. We strongly recommend you not to contact your bank's online support service or bank tellers, as they are not trained to handle such requests and will not be able to help you. Such a request must be made in person, so do not try to send an email or contact your bank online.

  In case your bank is unable to find a transaction with ARN provided, ask the bank for confirmation that an investigation has been conducted, as a result of which the transaction was not found. Contact us with this document, and we will conduct a similar investigation on our side.

Trading

• 4.1

  What account types are available at JustForex?

  JustForex offers the best trading conditions to its clients, providing them with the necessary trading tools and strategies, low spreads, flexible leverage. At the moment, various account types with different trading conditions are available for the opening. That allows a client to choose the most suitable conditions to trade with.

  On MetaTrader 4, the client may choose Standard Cent, Standard, Pro or Raw Spread account for trading. On MetaTrader 5 – Standard, Pro, and Raw Spread account types are available. The MT5 platform offers significant improvements in areas of copy trading, mobile trading and other innovative features.

• 4.2

  What trading platforms do you have?

  JustForex offers clients to trade on ones of the most popular trading platforms – MetaTrader 4 and MetaTrader 5.
• 4.3

  How can I add/remove instruments to / from "Market watch"?

  During the installation of the MetaTrader trading platform, the limited list of financial instruments is displayed in "Market watch" by default. In case you want to add a symbol or hide the displayed symbol, right-click on "Market watch" and choose "Symbols" in the appeared menu. Then expand the necessary group, choose the symbol and click "Show" / "Hide" button.

  Besides, the trading platform also lets:

  • Hide all symbols. To fulfil this:
    Menu "Market watch" > Click "Hide all".
  • Display all the available symbols. To fulfil this:
    Menu "Market watch" > Click "Show all".
  • Save different lists of symbols and switch between them in a fast way. To fulfil this:
    Menu "Market watch" > Click "Sets".
• 4.4

  What if I don't see in the "Account History" transactions made earlier?

  Choose in the trading platform MetaTrader 4/5 "Account History" from "Terminal". Click right button on any space of the tab and choose "All History" or "Custom Period".
• 4.5

  How to fix the "Trade is disabled" error?

  The trading may be disabled because of non-compliance with minimum deposit requirements. The min deposit for Standard Cent and Standard accounts is 1 USD, for Pro and Raw Spread accounts it is 100 USD to be able to start trading. If there is not enough money, please deposit more funds if you want to trade on the account you have or open another type of account and make an internal transfer to meet the min deposit requirements.

  To open a new account please log into your Back Office and follow this link.

  To make an internal transfer please follow this link.

  In case the solution hasn't worked for you, kindly contact our Support Team.

• 4.6

  What are your spreads?

  We offer low floating spreads on all types of accounts and spreads from 0 pips on Raw Spread accounts. To find out typical spreads, please, visit Contract Specifications.
• 4.7

  What does leverage mean?

  Leverage is a tool which lets trade bigger sums, having only part of the sum at the disposal. For example, with 1:100 leverage you can conduct trade of the USD 100,000 volume, having only USD 1,000 of own funds. Margin requirements and the leverage rules.
• 4.8

  What is the swap?

  A swap is a fee for operation of closing order at midnight of one trading day and its reopening at the close price the next day. With swap-free accounts, traders can keep open positions as long as they want, without adding a swap size to or charging it from the account. In this case, the result of trading can be effected only by the change in the exchange rates for a specific period of time.

  Swaps can be found in the trading terminal. To know swap level, right-click on the Market Watch and choose "Symbols" in the context menu. Then select the needed instrument and press the button "Properties". In the appeared window you will find swaps for long and short positions.

  Please note that we provide swap-free accounts for clients from Muslim countries by default.

Partner Programs

• 5.1

  How can I earn by attracting new clients to JustForex?

  You may join the JustForex Introducing Broker program and receive revenue for trading activity of clients attracted by you. As a JustForex partner, you promote and attract new clients to JustForex. When your referred clients trade, you receive a partner reward. You can find more details about the conditions and benefits of the Introducing Broker program here.
• 5.2

  Partner link: where to find and how to use it?

  Partner link is a special link that contains a unique referral code of the IB partner. Once clients follow this link and register with JustForex, they're automatically assigned under your IB account. Partner link can be found in the Promo Material section of the Back Office. You can choose a desired partner link for promotion in the drop-down list. Partner link can be shared on social networks, messengers, forums, websites or any other resources used for attracting clients.
• 5.3

  How to become an IB?

  The process of becoming an IB at JustForex is very simple. All you need to do is to get registered as an IB partner here. Then you will find all available promo materials in your Back Office. Once traders follow your promo materials and register with our broker, they will be automatically assigned to your IB account and you will start receiving profit from each of their trades.
• 5.4

  How often IB commission is credited and can be withdrawn?

  IB commission is credited every hour and can be withdrawn any time. There are also no limitations on the sum of funds you can withdraw.
• 5.5

  What benefits will I receive as an IB at JustForex?

  In addition to a competitive partner commission and extensive tools for attracting clients, you can benefit from the Loyalty and VIP programs. Be an active partner, generate volume and receive additional rewards.
• 5.6

  What does a multi-level program mean?

  Multi-level program means that you will receive additional partner profit if you attract IB partners to JustForex. This is an additional benefit for you as the partner since you can build your own network and receive high profits from it.
• 5.7

  How can I share rebates with my clients?

  Rebate is a part of the partner revenue shared with attracted clients. The payment process is fully automated, and the rebate level can be set by partners. This is a great way to get clients interested and attract more active traders. If you want to work under the rebate model, please send a request to affiliates@justforex.com.